Warranty and Return Policy

WARRANTY POLICY

Kracked Screens offers a straightforward and clear warranty policy on our parts, tools, accessories, and all other products. Here is a brief overview of our warranty:

Effective January 1, 2015, all of the products we sell are warranted to be free from defects and come with a lifetime warranty. This warranty provides our clients with the peace of mind that, when purchasing our products, they can rest assured that if any issues arise with the part in the future, they can return it to us and it will be covered under warranty, provided that there is no internal or physical damage to the part. This warranty does not cover any Accidental Damage (damage caused by drops, impacts, improper installation techniques), Misuse (using the product for something other than its intended purpose), and Wear and Tear (natural degradation of materials over time). For any products returned to us and covered under warranty, we will issue a credit to your account based on the current selling price or the purchase price of the product, whichever is lower. Only parts purchased directly from your account are eligible for return; items purchased elsewhere are not eligible.

WARRANTY WILL BE VOIDED FOR THE FOLLOWING REASONS

• Physical damage (cracked glass, water damage, internal panel damage, torn flex cables, and any other damage due to improper installation or removal)
• Tampered or missing warranty stamps or stickers
• The item does not belong to our company

Order Discrepancies
For any discrepancies or shipping damage, customers must notify Kracked Screens within two (2) days of receipt, so that we may investigate and resolve the situation accordingly. For same-day delivery and customer pick-up, customers must inspect and verify all goods prior to accepting the order. Kracked Screens is not liable for any discrepancies or damages after the order has been received.

 

RETURN POLICY

Kracked Screens offers a simple, clear, hassle-free, and fair return policy. We believe in the quality of our products and strive to exceed our customers’ expectations. We will stand by our products at all times, and we offer a piece of mind Return Policy explained below:

RMA Prepaid Shipping Labels

We provide a free ground shipping label once a month if the total of your orders exceeds $500 in the previous calendar month. If your account is eligible to receive a free return label, please submit an RMA request through your online account and the system will automatically generate a return label. If your account does not qualify for a prepaid RMA label, we can still provide you with a prepaid label and deduct $15 from your RMA credit balance. If you require assistance with your RMA request, please don’t hesitate to contact customer service, your sales representative, or email sales@krackedscreensparts.com.

RMA Processing Time

Once we receive the package, we will inspect the contents and aim to provide you with results within 3 business days. During periods of high return volume, we kindly request that you allow up to 14 business days for us to process your return. You can log in to your account to view the status and results of your returns at any time.

Restocking Fees

We do not charge any restocking fees. In some instances, products that are no longer available on our website cannot be returned for credit.

Rejected Items

Rejected items (cracked screens, technician damages, or items not belonging to our company) will be stored in our warehouse for 15 days. You can request that we send these items back to you, and we will include them in your next order shipment. Otherwise, these items will be sent for recycling.

Return Procedures (for both Defective and Non‐Defective parts)

• Please package the RMA items properly to avoid damage during shipping. Kracked Screens is not responsible for lost or damaged items due to shipping.
• All RMA items must be shipped back to Kracked Screens. We recommend using shipping methods with a tracking number. Aside from prepaid labels, we will not cover any return shipping fees.
• It is the customer’s responsibility to send back the RMA items to us in a timely manner.
• You must login to your Kracked Screens account and click on My RMA Request
• Click on Create RMA Request and follow the instructions
• Once have approved the RMA results, we will issue a store credit within one (1) business day

Policy Abuse
Unfortunately, some customers abuse our generous warranty & return policy. Continued abuse of our warranty & return policy will result in stricter policies applied in the future.

Policy Changes
These policies are subject to change at any time and without notice.